Legal

Privacy Policy

Last updated: September 2026

1. What we collect

Your Discord user ID and username, and the content of messages you send in tickets.
Trade details: coins, amounts, wallet addresses you provide, deposit addresses generated for you, transaction hashes and status.
Feedback and ratings you choose to leave.
For staff members signing in to the dashboard: your Discord ID and a session cookie.

2. How we use it

To run AutoSwap and Auto Middleman trades and to show you their status.
To prevent fraud and abuse and to resolve disputes.
To keep records such as ticket transcripts and audit logs.
To display anonymous aggregate statistics, and reviews without identifying information, on this website.

3. Sharing

Trustswap does not sell your data. To complete an AutoSwap order, the amounts and addresses needed for the exchange are sent to our third-party exchange provider. Blockchain transactions are public by nature. We may disclose information if required by law or to protect against fraud.

The public status lookup on this website shows only the non-sensitive status of a trade to someone who already holds its ID. Transcripts and ticket lists are restricted to authenticated staff.

4. Security

Escrow wallet private keys are encrypted at rest. Access to sensitive data is limited to authorised staff and sensitive actions are logged. No system is perfectly secure, so we cannot guarantee absolute security.

5. Retention

We keep trade records and transcripts for as long as needed for dispute resolution, security and legal obligations, then remove or anonymise them.

6. Cookies

This website uses a single functional session cookie for staff sign-in. We do not use advertising or cross-site tracking cookies. Fonts are loaded from Google Fonts, which may receive your IP address.

7. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal data. Open a support ticket in our Discord server to make a request. Some records may need to be kept for legal or security reasons.

8. Changes and contact

We may update this policy and will change the date above when we do. For questions, open a support ticket in our Discord server.

This document is a general template and does not replace legal advice. Have it reviewed by a qualified lawyer for your jurisdiction before relying on it.